99123 00247 eurasiastoneindia@gmail.com

Refund and Cancellation Policy

Last Updated: September 19, 2026

At EURASIASTONEINDIA, we strive to ensure the highest quality of our agricultural exports and food products. Since we deal in consumable goods, our refund and cancellation policies are strictly structured to comply with international food safety, hygiene, and export standards.

Cancellation Policy

1. Order Cancellation Before Dispatch

You may cancel your order within 24 hours of placing it, provided the order has not yet been processed, packed, or dispatched from our facility. In such cases, a full refund will be initiated immediately. To request a cancellation, please contact us at eurasiastoneindia@gmail.com with your Order ID.

2. Cancellation After Dispatch or Customs Clearance

Due to the nature of agricultural and food exports, orders cannot be cancelled once they have been handed over to our logistics partners, shipped, or processed for customs clearance. If a delivery is refused by the buyer, shipping, handling, and customs charges will not be refunded.

3. Custom & Bulk Orders

For wholesale, private-label, or custom-packaged bulk orders, cancellations are not permitted once the sourcing and packaging process has commenced. Advance payments for such customized bulk orders are strictly non-refundable.

Return and Refund Policy

1. Eligibility for Returns & Refunds

Because we deal in food and agricultural products (spices, rice, seeds, etc.), we do not accept general returns (e.g., "change of mind") due to strict hygiene and quality control regulations. However, you are eligible for a replacement or refund under the following exceptional circumstances:

  • The product received is severely damaged or tampered with during transit.
  • The incorrect product or quantity was delivered to you.
  • The product is found to be significantly defective or contaminated upon delivery.

Note: You must notify us within 48 hours of delivery with clear photographic or video evidence of the damaged/incorrect items.

2. Refund Processing & Inspection

Once your claim is received and reviewed by our Quality Control team, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed automatically to your original method of payment (Credit Card, UPI, Net Banking, etc.).

3. Refund Timeline

Approved refunds typically take 5 to 7 business days to reflect in your bank account, depending on your card issuer's or bank's processing times.

4. Late or Missing Refunds

If you haven’t received a refund within the stipulated time, first check your bank account again. Then, contact your credit card company or bank, as it may take some time before your refund is officially posted. If you have done this and still have not received your refund, please contact us immediately at eurasiastoneindia@gmail.com or call us at +91 99123 00247.