Last Updated: September 19, 2026
All standard retail orders are processed, quality-checked, and dispatched within 3 to 5 business days. For bulk, wholesale, or customized export orders, processing time may vary based on quantity, packaging requirements, and necessary export documentation (e.g., Phytosanitary certificates). Custom timelines will be communicated directly to the buyer at the time of purchase.
Once dispatched, standard delivery within India takes approximately 5 to 7 business days depending on the destination pin code. Delays due to unforeseen circumstances (e.g., extreme weather, logistics strikes) are beyond our control, but we will keep you informed.
For our international clients, shipping timelines depend on the chosen method of freight (Air or Sea). Please Note: The buyer is solely responsible for all destination country customs duties, import taxes, and local clearance fees. EURASIASTONEINDIA ensures all standard Indian export compliance documents are provided, but destination regulations must be handled by the importer.
Shipping and freight charges are calculated based on the total weight/volume of the agricultural products and the delivery destination. Retail shipping costs will be displayed at checkout. For bulk container exports, freight charges will be provided via a custom invoice.
Because our products (Rice, Spices, Turmeric, Seeds, etc.) fall under the category of perishable agricultural and food goods, we do not accept standard returns or exchanges once the product has left our facility. This policy is strictly enforced to maintain global food safety, purity, and hygiene standards (FSSAI/FDA guidelines).
We only allow exceptions if:
If you meet these criteria, you must contact us within 48 hours of receiving the delivery. Please record an unboxing video and take clear photographs of the damaged shipping box and the product itself.
To initiate a damage/incorrect item claim, please email our support team at eurasiastoneindia@gmail.com with your Order ID, invoice, and visual proof (photos/videos). If your claim is validated by our Quality Check team, we will either send a free replacement or initiate a refund. Do not send the product back without prior written authorization from our team.